Payment Terms

You can pay by debit or credit card. 50% payment for consultations is required on booking – this is fully refundable with 24hrs notice of cancellation. Partial refunds of packages are not available.  The remaining 50% can be paid by cash or card at the time of your appointment.

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My Service to you

You can expect me to reply to your emails and to send you any paperwork following your consultation within two business days. I don’t work on Sundays or Mondays, and I’ll let you know if I am going to be away and out of contact.

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Referral Policy

Your welfare is my paramount concern and I will refer you to another therapist if I consider they are more suited in terms of specialism or approach, based on discussion with you and with your written permission.

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I strive for a good relationship with medical and other recognised healthcare professions, as acupuncture complements, and doesn’t replace, medical care.

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Working With Children

I work with children who are under sixteen years of age, with the written consent of their parent or guardian, and with their parent or guardian being present.

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From the age of 16 to 18, children are presumed by law to be competent to give consent for themselves and may if they wish attend a consultation without their parent or guardian present for all or part of the appointment. However, I warmly encourage them to involve their family in decision-making and planning as their goals will be more achievable with their family’s support.

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Complaints

If you have a problem with any aspect of the service you have received, please email me in the first instance. You can take a problem further by contacting my registering body, the British Acupuncture Council who will be able to help. You can also contact my professional association for advice.